1. Bug Reports and Technical Issues
Tell us which tool encountered an error, which browser and operating system you were using, and the exact steps that led to the issue. Screenshots or short video recordings make reproducing and fixing issues significantly faster.
Critical bugs affecting local file processing or freezing client-side computations receive top resolution priority.
2. Feature Requests and Tool Suggestions
Describe the real-world workflow or practical calculation you are trying to solve, not just a feature title. Understanding the underlying use case frequently yields more practical tools than originally envisioned.
Feasible and recurring tool suggestions are routinely developed and shipped free of charge within a few weeks.
3. Partnerships and Collaborations
For educational initiatives, content partnerships, joint tools, or institutional questions, email the address above with a brief overview of your proposal and how we can collaborate.
4. Local Privacy: We Cannot Recover Lost Files
Every file-handling utility on ToolNotch (including image compression, PDF merge and split, and document converters) operates strictly in your browser via JavaScript. Files are never uploaded to remote servers, meaning we keep no copies of your data. Always keep a secure backup of your original documents.
5. Privacy and GDPR / LGPD Requests
Because all tools run locally and require no user accounts, we store no personal identity records and no uploaded files. For questions regarding anonymous site analytics or data privacy rights, send us an email and we will provide full guidance. Read our full Privacy Policy.
6. Average Response Time
A real person reads and replies to every message. We typically respond within 1 to 2 business days; detailed technical reports may take additional time while we reproduce the issue across matching environments.